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Can I use pictures from your website on my personal homepage?
Our characters and images are copyrighted and we cannot give permission to use them on personal homepages.
I saw an item on the Internet a while back, but now it’s gone. Can I still order it?
If the item is no longer in our online store, that means we are sold out or don't carry it right now. Try your nearest Sanrio store as they may have the item there.
Your website changed, and now I cannot access my hellokitty.com mail. How can I check my email?
Click here to check your Hello Kitty email or go to www.sanriotown.com
I have a Sanrio Gift Card, how do I check my balance?
Click here to check your Sanrio Gift Card balance.
Why can't I find products for a certain character?
That character may not be in the current product line. Some characters are introduced and become popular instantly. We've created hundreds of characters in our 40-plus year history. Older characters are often removed from the product line to make way for new characters and promotions. No character, however, is ever really discontinued. If there’s enough demand, they may come back!
Can I use your characters on my homepage?
Our characters are copyrighted and we cannot give permission to use them on personal homepages. We hope to provide artwork of that nature in the future.
Can you email me a picture of a character?
Sorry, we don’t offer that service.
I have an idea for a character. Can I send it to you?
Unfortunately, we can't accept submissions from outside the company.
Why doesn't Hello Kitty have a mouth?
Hello Kitty speaks from her heart. She’s Sanrio's ambassador to the world and isn't bound to any particular language.
Do you have any new characters coming out soon?
New characters are always being created. Keep checking our website to see what’s new!
What is Puroland and how can I get tickets?
Sanrio Puroland is our all-indoor theme park located in Tama City, Tokyo. Click here for more information.
I'm interested in owning and operating a Sanrio boutique.
If you're interested in owning and operating a Sanrio boutique, click here for more information.
I’m interested in carrying a product in a store or stores I currently operate.
If you’re interested in carrying Sanrio products in a store or chain of stores you own or manage, click here for more information.
I’m looking for an item/design that I remember from the past. Do you still carry it?
Our product line is constantly changing, thus making it difficult to get items that are older, as they’re no longer available. Check your nearest Sanrio store to see if they still have quantities available. Also, try your favorite online auction sites, as someone may offer the item you’re looking for.
The product I’m looking for is not in Sanrio.com. Can I still buy it online?
At this time, the only products we have available are the ones found at http://shop.sanrio.com/.
I live outside the U.S and want to buy something from your online store. Can I?
Sorry, we don’t ship outside of the U.S, its territories, or Canada at this time.
If I want to buy large quantities of a certain item, can I get it wholesale?
Only customers wishing to buy products to sell in an existing store may purchase wholesale.
How do I find stores in my area or outside the U.S.?
Click here to find Sanrio stores and retailers within the US, Canada, and Latin America.
There is a problem with an item I bought at a retail store. What do I do?
You'll need to contact the store where you got it from for returns or exchanges.
